OAKBROOK, IL – April 7, 2020
Upstream Network, a leading provider of broadband and digital TV services to the multi-
family industry, has been working overtime to support its clients, customers, and industry during this difficult time
caused by the COVID-19 virus. “We know it’s critical to be accessible for our Internet customers, and we’ve
implemented many changes to support them right now.” announced Bryan Rader, President of Upstream.
“Taking care of our communities and clients is our top priority.”
Team Upstream has also stepped up in other ways by participating in the Feed America Fund, a program which donates food and other resources to food banks across the country. “We’ve raised money from our team and the company to buy at least one meal to represent every customer in our portfolio.” Rader explained.
Upstream Network has seen a significant increase in the utilization of its network over the past few weeks in many at its communities.” A lot more residents are home right now to remain safe and out of harm’s way,” said Janeth Banuelos, an Account Supervisor for Upstream. “More people are home streaming, gaming, and working than ever before.”
“The network was designed to support this uptick in usage and has performed very well,” reported Greg Blust, General
Manager. “In some cases. we are seeing up to a 50% increase in traffic.” The system architecture developed by Upstream
was built for this type of growth.
“The team has been utilizing a work-remote strategy with its in-house Customer Care, Help Desk and Technical Support.
We have been very impressed with our field operations’ commitment and dedication during thus time.” Rader stated.
“Impressive work,” said one Property Manager. “The best providers always step up in the worst situations.”
For more information on Upstream Network, contact jbanuelos@upstream.network
For more information on Feed America, please visit www.feedamerica.org