Chicago, IL – Many service providers have had to adjust during the pandemic which has impacted the economy and how the multi-family real estate industry operates. Upstream Network, a leading provider of broadband services to the multi-family industry, has adjusted as well.
“We’ve seen a strong increase in bandwidth utilization during the last three months,” reported Bryan J. Rader, President of Upstream. “Our customers are home longer, streaming, working, gaming, studying, and it has been noticeable. The good news is that Upstream’s nationwide fiber based gigabit network has plenty of capacity to support this strong surge in usage.”
The direct-connect to popular content sites such as Netflix, as well as the increased capacity and redundancy inherent in the company’s network has given Upstream’s properties a first-class experience during the stay-at-home orders for many of its markets. “The reliance on our network for daily tasks has grown tremendously in recent months,” said Janeth Banuelos, Account Supervisor. “We are supporting tele-health, distance learning, digital happy hours, you name it.”
The company is also adjusting to how its clients are doing business, whether it is virtual property tours, or self-installs for quarantined customers. “Even our help desk has adjusted to working with our subscribers remotely.” continued Banuelos.
Recently, Upstream Network has re-started its construction projects, and is expected to launch over several thousand new users to its platform during the second half of the year. “We know that our product is central to our communities, and our customers’ lives,” Rader concluded. “We’ve had to be prepared for this moment.”
Click here to view the team page for Upstream – Feeding America
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