Bringing Next-Generation Wireless Connectivity to Thousands of MDU Community Residents
Since 2003, Single Digits has been a leader in delivering highly scalable, reliable enterprise-class wireless network solutions and services for property owners, operators, and partners. Today Single Digits announces the acquisition of Upstream Network, representing a significant expansion of its presence in the MDU market with a solid mix of apartment, condominium, HOA and student housing communities in key regions of its current operating footprint.
Based in Chicago, Upstream Network serves several hundred multi-family communities in key markets such as Chicago, Florida, Dallas-Ft. Worth, Denver, and Phoenix. The company has been launching communities on its triple play platform with targeted fiber-to-the-home and managed Wi-Fi solutions to elevate its users to industry-leading speeds and broadband experience backed by its concierge quality service.
Single Digits will bring to Upstream Network clients its industry-leading wireless connectivity platform and suite of software solutions and services including its proprietary broadband authentication platform, PlatformONETM, IoT solutions, data visualization, and optimization capabilities – all purpose built for providing the Connected Life ExperienceTM in the MDU market. Additionally, Single Digits’ consistent focus on innovation offers customers a portfolio of industry leading solutions for taking advantage of key Smart Home and wireless technology advancements including Wifi6 and 5G mobility. “Acquiring Upstream Network further demonstrates Single Digits’ commitment to bringing leading edge connectivity solutions to the MDU marketplace.” – says Steve Singlar, Single Digits’ CEO. “I am excited by the opportunity to deliver Single Digits’ solutions for the Connected Life ExperienceTM to Upstream Networks’ communities and residents.”
In addition to on-ramping Upstream communities onto its network, Single Digits will be expanding its customer care support for all Upstream clients with its 24×7 help desk, tech support, and client care, promising immediate response time and support resolutions. Single Digits prides itself on its in-house customer care support team dedicated to its 3,500 hotels and MDU communities nationwide offering the strongest SLAs in the industry.
Upstream Network’s key management, account support, and field operations team members will be joining Single Digits to lead Upstream’s expansion, led by Bryan J. Rader, current President of Upstream and long time MDU industry veteran. “I am very excited to bring enhanced broadband products to our communities along with many of Single Digits’ advanced platform solutions for our customers,” stated Bryan J. Rader, President of Upstream. “We believe this is a great fit for our clients to enjoy next-gen connectivity features on our network.”
Upstream Network believes the acquisition by Single Digits will provide its management team with the support to expand and grow the business over the next several years, and continue to elevate it high customer satisfaction ratings it has enjoyed from initial customers.
Single Digits and Upstream Network are well-positioned to provide the multi-family industry with the best nationwide platform to support today’s residents’ digital lifestyle of streaming, gaming, working and studying from home. The combination of these two companies will support the growth of bulk broadband as a key “technology amenity” in today’s competitive multi-family environment.
ABOUT UPSTREAM NETWORK
Upstream Network is a leading provider of broadband and digital TV services to the multi-family marketplace, including condos/HOAs and apartment communities. Based in Chicago, the company has a strong presence in several major U.S. markets including Miami//Ft. Lauderdale, Dallas, Phoenix and Denver.”
ABOUT SINGLE DIGITS
Single Digits is a leading provider of intelligent managed networks, next generation Wi-Fi solutions, High-Speed Internet Access management and global support solutions. The company delivers it’s ‘Connected Life ExperienceTM’ by offering complete guest and resident internet and connectivity solutions including a comprehensive connectivity managed services platform, IP network design, professional services, maintenance, networking monitoring and analytics, multi-lingual support, revenue reporting and authentication tracking. Single Digits currently serves nearly 6000 customers across the hospitality, student housing, senior living, conventional MDU, transportation, and federal and municipal government facilities. Single Digits was acquired in 2018 by GI Partners, a leading private equity firm. This is the seventh strategic acquisition for Single Digits under GI Partners’ ownership. For more information, please visit www.singledigits.com.